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Support Request

Support

How can we help?

Tell us what's going on and we'll take it from there.

Typical first response: under 90 minutes during business hours Secure & confidential Reviewed by a technician who knows your environment

What you need

Details

Contact

Step 1 of 3 · What you need

Website

What do you need help with?

Pick the closest match — we'll only ask for the details that apply.

Not sure where it fits? Skip the categories and tell us in your own words.

Most common

Employees & Equipment

Something else? · Sales question? Get in touch →

Apps & software — which fits best?

One more tap so we ask the right questions.

Network & Wi-Fi — which fits best?

One more tap so we ask the right questions.

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New Employee Information

Related KB: See our new-hire onboarding checklist for what we provision and the typical timeline. Read the article →

First Name *

Last Name *

Employee Title *

Employee Department *

Hire Date *

Phone — Mobile *

Phone — Office *

Mobile or office — at least one is required.

Requested Employee Email *

Requested email address of the new employee (if applicable)

Manager First Name *

Manager Last Name *

Manager Email *

Employee Work Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Will the employee require a computer? *

Yes No

Hardware Request

Check everything this employee will need — it's included with your new hire request.

Select Hardware *

Keyboard & Mouse (Wireless Combo) Monitor (24in) Notebook 14.1in (No Numpad) — Preconfigured Notebook 15.6in (Numpad) — Preconfigured Notebook Docking Station Desktop Computer — Preconfigured Printer / Scanner Accessory — Laptop Charger Accessory — Other

Check all that apply.

Accessory — Other

Deployment Method *

Ship it to us for self-setup Install it on site

If hardware can be shipped for self-installation, choose shipment.

Shipping Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Installation Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Repurposed Equipment: If you would like to transfer a registered asset or in-use device to this employee, power it on, connect to the internet, and visit our remote support page to start a new session with the employee's name.

Additional Notes

Enter additional requests such as licensing, network shares or applications.

Employee Departure

Related KB: Learn what gets de-provisioned during termination and how data retention works. Read the article →

First Name *

Last Name *

Employee Email *

Termination Date *

Retain Hosted Resources? *

Yes No

Retain cloud resources such as Office 365, OneDrive, Dropbox, Adobe? If "No," all user data, licensing and access will be deleted.

Resources to Retain *

Add Automated Email Reply? *

No Yes

Auto Reply Message Content *

Does anyone need access to this employee's resources? *

No Yes

Resource Access Notes *

Other Information

Important: Once submitted, our technicians will begin the de-provisioning process as soon as possible — most requests are completed the same business day. If this is a "high risk" termination or you need to cancel, please call (603) 505-4290.

Application Access

Name of Application *

Provide the name of the application you are requesting access to.

Additional Details

Manager First Name *

Manager Last Name *

Manager Email *

Supervisor/manager email for approval purposes.

Application Issues

Tip: Prior to submitting, please restart your computer. If our technician finds it was not restarted in the past 15 minutes, a restart command will be sent.

Name of Application *

Have you restarted your computer? *

Yes No

Error Description *

Error Screenshot

Paste screenshot here — Ctrl+V or ⌘+V

Upload, capture your screen, or paste a screenshot (max 10 MB).

Network Access

Computer Information *

Provide the service tag (bottom of laptop / back of desktop) or computer name.

Network Resources *

Specify the network resource(s) you need access to. Lack of detail may delay resolution.

Manager First Name *

Manager Last Name *

Manager Email *

Network Issues

When did this issue begin?

Are multiple users affected? *

No Yes

Computer Information *

Describe the Network Issue *

Printer / Scanner Issues

Are multiple users experiencing this issue? *

Yes No

Please restart the printer first. If all users are experiencing issues, power cycle the printer before submitting. If the printer was not restarted in the past 15 minutes, a restart command will be issued.

Have you restarted the printer/scanner? *

Yes No

Have you restarted your computer? *

Yes No

Make, model and location of printer *

Provide as many details as possible.

Error Description *

Computer / Device Issues

Tip: Prior to submitting, please restart your computer. If our technician finds it was not restarted in the past 15 minutes, a restart command will be sent.

Have you restarted your device? *

Yes No

Asset / Service Tag / Serial Number

Located on the bottom/back of the computer or in device settings on mobile.

Error Description *

Screenshot

Paste screenshot here — Ctrl+V or ⌘+V

Upload, capture your screen, or paste a screenshot (max 10 MB).

Software Request

Related KB: Review our approved software list before submitting — your request may already be pre-approved. Read the article →

Name of Software *

Provide the name of the software you are requesting.

Business Justification *

Leadership Approval

If your requested software isn't on our approved list, your manager will need to sign off before we can provision it. Enter their details below and we'll route the request to them for approval.

Manager First Name *

Manager Last Name *

Manager Email *

Supervisor/manager email for approval purposes.

Hardware Request

Related KB: See our standard hardware catalog and lead times. Read the article →

Select Hardware *

Check all that apply.

Accessory — Other

Are you replacing an existing computer? *

Yes No

Make, Model and Service Tag *

Locate your service tag: instructions here

Business Justification *

Deployment Method *

Ship it for self-setup Install it on site

If hardware can be shipped for self-installation, choose shipment.

Shipping Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Installation Address *

Street Address

Address Line 2

City

State / Province

Postal / Zip Code

Manager First Name *

Manager Last Name *

Manager Email *

Device Reassignment

For managed clients: move a managed device to a different user and we'll handle the setup — or add a new device to management, or retire one.

What would you like to do? *

Reassign a device Add a device Remove a device

Assigned User *

If adding/reassigning: who receives this machine? If removing: who was it assigned to?

Asset / Service Tag *

Located on the bottom or back of the computer.

Effective Date

Requests may take up to 72 hours to process.

Notification Email

Enter the email of a user you'd like notified of this request.

Password Reset

Need this fast? Many Microsoft account password resets can be self-served. See the self-service guide →

Device / Application *

Local computer / network Microsoft 365 / email

Select the resource for which you need a password reset.

Personal (Non-Business) Email

In case we need to contact you and you cannot access your company email.

IT Security Incident

Related KB: Learn what counts as a security incident and what evidence to capture before reporting. Read the article →

Security Incident Notice: In the event of a Security Incident (malware/ransomware, data loss, fire/flood/theft), please call (603) 505-4290 to notify the on-call technician after submitting this request.

Incident Date *

Incident Time

If known.

Security Incident Information *

Provide as much detail as possible.

Return Shipping Label Request

Return Shipping Address *

Street Address

Address Line 2

City

State

Postal / Zip Code

Country

Provide either your business or home address for pickup.

Shipment Weight (lbs) *

Provide the weight of your shipment in pounds.

Shipment Dimensions (LxWxH) *

Provide length, width, and height in inches.

RMA Number *

Enter the RMA number provided to you in your service request / case.

Return Label Pricing *

By submitting this form, you are agreeing that the cost of the label, along with any packing materials or pickup fees, will be billed back to you or your employer.

Along with this:

You agree to securely package your device in a way to avoid damage in transit.
You agree to drop off your package at an authorized UPS drop-off location.

All shipment labels are generated for UPS Ground and insured for the value of the product.

Once your request is confirmed, a UPS return label will be emailed to the email address you'll provide on the next step.

I accept the Terms and Conditions.*

You must accept the Terms and Conditions to proceed.

Tell Us What's Going On

Subject *

A short title for your request.

Urgency *

Low Normal High

Low — no immediate impact · Normal — standard response · High — affecting work, needs attention soon

How can we help? *

How can we reach you?

Last step. We'll send confirmation here and follow up.

👋 Welcome back, — we've filled in your contact details from last time.

Contact Information

Full Name *

Please enter your name.

Company Name

Email *

Please enter a valid email address.

Phone *

Please enter a valid phone number.

We'll remember these on this device so next time is faster.

Thank you !

Your support request has been received. Our team will review it and respond during business hours.

You'll receive a confirmation email from our helpdesk shortly. If it doesn't arrive within 15 minutes, please check your spam folder or email us at [email protected].

If this is a business-critical concern, please text/call
(603) 505-4290

Submit Another Request

Something Went Wrong

We couldn't process your request. Please try again, or email us directly at [email protected] — the button below opens a pre-filled email with everything you've entered.

Email Your Request

Need immediate help?

For urgent issues, text us directly. We're here to help during business hours.

Text (603) 505-4290 Remote Support Session

Mon–Fri: 9AM – 5PM