Onsite Computer
Support
Some things need hands on the hardware — a dead drive, a stuck cable, a new office that needs networking. We show up with the tools and the parts, diagnose what's wrong, and fix it on the spot where we can. $155/hr, billed for actual work time.
Fixable on-site
in most cases.
When the problem needs a screwdriver, a network cable, or a new component — we come to you. Most visits resolve in a single trip.
System Support
Full computer diagnostic. We troubleshoot OS errors, handle updates, clean out junk programs, and even blow out the dust inside the case.
Virus Removal
Scan, identify, and remove malware. We install and configure proper protection so it doesn't come back. If the infection is deep enough to need a re-image, we'll tell you before we start.
OS Install / Re-Image
Complete Windows reinstall with all current updates. We'll back up what's worth keeping first and get you back up and running faster than you'd expect.
Data Backup & Transfer
Backing up files before a repair, or moving everything to a new computer. We handle documents, photos, email, and saved passwords — anything you want to keep.
Network Setup
New office? New building? We set up routers, switches, access points, and run cable if needed. Wireless coverage that actually reaches every desk.
Hardware Repair & Upgrades
Slow computers usually aren't dying — they need more RAM or an SSD. We diagnose, quote, and upgrade on-site.
Hands-on help when
remote won't cut it.
Some problems just need a person in the room. Hardware failures, new office setups, network cable runs, complex diagnostics — these are the things that don't resolve over a remote connection, no matter how good the tools are.
We show up with the right equipment, explain what we're doing, and clean up when we're done. You see every step of the repair, and you know the cost before we start.
Arrive prepared
Technicians show up with common parts, tools, and diagnostic gear. Most visits wrap up in one trip.
Reasonable scheduling
On-site visits are scheduled for a time that works for you — often same week for small issues, same day for urgent ones.
Clear pricing
$155/hr for actual work time. Trip fees may apply for out-of-area visits — we'll tell you up front.
When hands-on help
is the right call.
Some problems need a technician on-site. Hardware failures, new office setup, network installs, or complex issues that are faster to diagnose in person — that's where on-site support comes in. We cover Southern New Hampshire, Northern Massachusetts, and Southern Maine.
Our technicians arrive with the tools and common parts needed to handle most issues in a single visit. We work efficiently, explain what we're doing as we go, and clean up when we're done. If a repair needs a part we don't have on hand, we'll let you know and schedule a return visit.
On-site support is billed at $155/hr for actual work time. A trip fee may apply for visits outside our primary service area — we'll tell you before you book. For problems that can be handled without a visit, remote support is usually faster and cheaper.