Remote Computer
Support
Most computer problems can be fixed faster over a secure connection than a technician can drive to your office. We connect, diagnose, and resolve — you watch the whole thing. $155/hr, billed only for the time we're working.
Three steps to resolution.
Submit a request
Call us at (603) 505-4290 or submit a ticket online. We'll get back to you the same business day.
We connect securely
You install our remote access tool and give us permission. We're in, working on your screen, in about a minute.
Issue resolved
We diagnose, fix, and confirm — all while you watch. Billing starts when we connect and stops when we disconnect.
What we can fix
remotely.
Anything that doesn't require someone physically touching a cable or a piece of hardware is probably fixable remotely. Common examples:
Virus Removal
Scan, identify, and remove malware, spyware, and junk programs. We also clean up what the infection may have changed (browser hijacks, persistent startup items).
General Tech Support
Software misbehaving, email not syncing, printer won't connect, settings got changed. The everyday stuff that gets in the way of work.
Data Backup
Set up automatic backups so you stop worrying about losing files. Cloud-based, local, or both — we'll explain which makes sense for you.
Wi-Fi Troubleshooting
Slow connections, dead zones, devices that won't connect. We diagnose most Wi-Fi problems remotely and tell you exactly what would fix them.
Expert help without
the wait.
No scheduling a visit, no travel time, no hauling your machine anywhere. We connect directly to your computer and get to work.
Remote support is the right call for software problems, configuration issues, email and printer setup, and anything else that doesn't need a screwdriver. For hardware failures, cable runs, or network installs — that's where on-site support comes in.
Same-day response
We aim to start most remote sessions on the same business day — often sooner.
Fully encrypted
AES-256 encryption secures the entire remote session. We can't see anything on your computer unless you're screen-sharing.
Faster and cheaper
Remote sessions typically resolve faster than on-site visits — no drive time to pay for, no waiting for a scheduled window.
Fast fixes without
leaving your desk.
Most computer problems can be resolved remotely in less time than it would take a technician to drive to you. We use secure, AES-256 encrypted connections to access your computer and fix the issue while you watch — virus removal, software troubleshooting, email configuration, system cleanup. All billed at our standard rate of $155/hr, measured in the time we're actually connected.
Remote support works especially well for home-based workers and small businesses that need answers without disrupting the workday. Submit a support request, and a technician will typically connect to your machine the same business day.
Every remote session requires your explicit permission. You see everything we're doing, and we explain each step as we work. For issues that need physical access — hardware failures, cable runs, network installs — we'll recommend an on-site visit instead.