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We are a premier provider of on-site and remote technical services for Southern New Hampshire and Northern Massachusetts. In industry terms, we're known as an "MSP" or managed service provider. Along with technical support, we also provide website development and website/application hosting.

We believe everyone who works with us is a partner, not just a customer. Every client is assigned a dedicated technician who learns the ins and outs of your business — no revolving door of unfamiliar faces. Your technician provides tailored technology recommendations for your specific needs, and because our team doesn't work on commissions or sales goals, every recommendation serves one purpose: keeping you online and secure. We're local, we're upfront, and we work with you one on one until the job is done right.

We offer both! We work with each client individually to design a plan that fits their needs and budget. Whether you prefer the flexibility of month-to-month service or the consistency of a longer-term agreement, we'll find the right fit for you.

Yes! We offer training both online and on-site, tailored to your comfort level. Whether you need help navigating a new system, understanding cybersecurity best practices, or just want to feel more confident with everyday technology — we're happy to help.

No, but the good news is — we come to you! If you would still rather drop off equipment, contact us for more information.

We operate 24/7 to ensure all of your needs are met. Additional fees may apply for any services provided during national holidays, weekends, or during the hours of 7pm–7am.

We provide service to over 50 towns and cities throughout Northern MA, Southern NH, and Southern ME. If you're out of our normal service area and you still want our service, don't worry — we've got you covered! An out-of-area service charge of $100.00 will be billed for any on-site appointments outside our normal service area unless otherwise stated.

Remote support is ideal for software issues, email problems, slow performance, virus removal, and most day-to-day tech headaches — we connect securely over the internet and resolve the issue from our office. Onsite support is best for hardware replacements, network infrastructure, new equipment setup, and anything that requires a physical presence. Not sure which you need? Give us a call and we'll point you in the right direction.

Security is at the core of everything we do. We provide comprehensive protection including endpoint security and antivirus management, firewall configuration and monitoring, email security and spam filtering, backup and disaster recovery solutions, dark web monitoring, regular security audits, and security awareness training for your team. Our goal is to keep your business protected from evolving threats — proactively, not reactively. Visit our Managed Security page to learn more.

Online service is just what it sounds like — we fix your problem right from the office over the internet. Your computer will need to be turned on and have an internet connection. If not, we can always schedule a visit.

It's simple! Visit our Remote Support page, select "Start a new session," and follow the on-screen instructions to complete the installation.

We provide multiple methods of submitting a support request. Visit our Support Request page to submit a request online.

We monitor our clients' systems around the clock, 24/7. For critical issues, our team responds within one hour. Non-urgent requests are typically addressed the same business day. Our goal is simple — when something goes wrong, we're already on it.

Technology is always changing and no problem is really ever the same, so we tailor the price to your needs. For both our residential and business clients we offer extremely competitive and flexible pricing options, working with each client one on one to design a pricing solution that works best — either hourly or a flat rate. Visit our pricing page for more information.

We sure do! All additional services during the same initial service call are 10% off. For example, if you need a desktop PC tune-up and a printer setup, you would pay full price for the desktop tune-up and the printer setup fee would be 10% off!

In the rare circumstance that you have a technician provide you a quote that beats our advertised prices, please contact us and provide their written estimate. Once we review their estimate and verify the service listed is exactly what you need, not only will we match their price but beat it by 5%! We want your business so don't hesitate to reach out!

There are absolutely NO additional fees or charges that we bill our customers. What we quote you is what you pay. In the rare circumstance that there is additional work needed beyond the scope of the estimate, we will immediately inform you of the change and let you make the decision to stop the service or proceed.

We take the guesswork out of it. If you're unsure of what you need and just need someone to come out and help, our flat rate service fees are: Residential – $100.00, Business – $125.00. This flat rate covers one hour of support. If we're able to resolve your issue within one hour, this is all you pay. If your issue requires additional time, service calls, parts or materials, we'll properly diagnose the issue and provide you an estimate. If you choose not to accept the estimate, all you pay is the service fee.

All forms of payments are accepted: PayPal, American Express, Visa, MasterCard, Discover, personal checks, and cash. You can also pay online through our website.

Visit our billing portal to pay your invoice online using a major credit card or PayPal account.