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Client Resources

Submitting a
Support Case

We provide 3 methods of submitting a support request. Choose the option that works best for you.

Need help? Pick one of the methods below to submit your request. We recommend Option 1 — our website form — for the fastest, most complete experience.

2

Desktop Support Agent

If you're enrolled in a support plan, you can submit cases directly from the agent installed on your computer:

  1. Click the arrow near your clock (Windows) to show hidden icons.
  2. Right-click the support icon.
  3. Select "Support Request" — you'll be redirected to our system.
3

Email

Send your request to [email protected] with as much detail as possible, including any error messages or screenshots.

For the fastest response, we recommend Option 1 or 2 so we can capture all necessary details upfront.
~90 min
Typical initial response during business hours
3 hours
Standard SLA for initial response (unless otherwise noted)
Mon–Fri
Normal business hours
9:00 AM – 5:00 PM

Business-Critical Issues?

For business-critical situations requiring immediate attention, submit a case through one of the methods above and call or text (603) 505-4290. If no technician is available, leave a voicemail with details about your urgent request.

Knowledge Base

Searchable how-to articles and troubleshooting guides from our technicians.

Client FAQs

Answers to the most common questions from our managed service clients.