Details about your internet connection as seen by our server — useful for troubleshooting and support.
If a technician asks for your system details, choose your computer type, copy the command and run it. Then copy everything it shows (or take a screenshot) into your support ticket.
powershell -NoProfile -Command "'=== System ==='; systeminfo | Select-String '^(OS Name|OS Version|System Boot Time|System Manufacturer|System Model|Total Physical Memory|Available Physical Memory|Domain|Logon Server)'; '=== Uptime ==='; net statistics workstation | Select-String 'since'; '=== Network ==='; ipconfig /all | Select-String 'Description|IPv4 Address|Subnet Mask|Default Gateway|DHCP Server|DNS Servers'; '=== Disk ==='; Get-PhysicalDisk | Format-Table -AutoSize; Get-Volume | Where-Object DriveLetter | Format-Table -AutoSize"
Press the Windows key, type cmd and press Enter. Press Ctrl + V to paste, then press Enter. It takes about 10 seconds. PowerShell or Terminal works too.
echo "=== System ==="; sw_vers; sysctl -n kern.boottime; system_profiler SPHardwareDataType | grep -E "Model|Chip|Processor|Memory|Serial"; echo "=== Uptime ==="; uptime; echo "=== Network ==="; ifconfig en0 | grep -E "inet |ether"; networksetup -getdnsservers Wi-Fi; echo "=== Disk ==="; df -h /; diskutil info disk0 | grep -E "Name|Size|SMART"
Press Command + Space, type Terminal and press Enter. Press Command + V to paste, then press Enter.
echo "=== System ==="; hostnamectl; echo "=== Uptime ==="; uptime -p; echo "=== CPU ==="; lscpu | grep -E "Model name|CPU\(s\)|MHz"; echo "=== Memory ==="; free -h; echo "=== Disk ==="; df -h /; echo "=== Network ==="; ip -4 addr show | grep -E "inet "; grep nameserver /etc/resolv.conf
Open a terminal, paste the command and press Enter.
If you were directed here by a technician, the information above helps us diagnose your issue faster.