VoIP Solutions

Elevate Your Communications with Cloud UC Solutions

Discover The IT Experience’s Cloud UC offering, an exclusive IT channel-only solution designed to empower MSPs with innovative ways to capitalize on the communications market. Elevate your service portfolio with our comprehensive suite of VoIP solutions, tailored to enhance business communication and collaboration.

Cloud UC Platform

Cloud UC Platform

Unified communications out of the box, including Auto Attendant, voice mail, voicemail-to-email, ring groups, paging, BLF Keys, Transfer/hold/conference, Line Parking, On Hold Music, and well known phone system features that you are looking for.

Cloud Call Center

Cloud Call Center

Improve customer service, increase staff productivity, and gain valuable business intelligence with our Cloud Call Center, including advanced features like Advanced Call Queues, Agent/Supervisor, Whisper/Monitor/Barge, Call Recording, Call Reports, and more.

Cloud Web Meeting

Cloud Web Meeting

Subscribe to our Hardware Reporting service and gain valuable insights into the health, protection, and status of your assets. With timely and comprehensive reports, you'll stay informed about the condition of your hardware across your organization.

IOS & Android Mobile Apps

IOS & Android Mobile Apps

Need to be connected while on the move? We have mobile apps for both iOS & Android devices built intelligently with push and battery saving tech so that you can easily move between WiFi & 4G no matter where you may be around the globe

Windows & Mac Apps

Windows & Mac Apps

Need apps for Windows & Mac devices? No problem! Our apps can work in conjunction with a physical device, or be used as a softphone. It's easy to setup and deploy.

Cloud Fax

Cloud Fax

If you need HTTPS fax adapters for physical fax machines and copiers, or if you'd rather go with electronic fax accounts - both options are covered.

SMS/MMS Messaging

SMS/MMS Messaging

Interested in SMS or MMS via your business phone number? We have it, and it can be as easy as sms-to-email and email-to-sms. Nothing overly difficult or expensive to enable.

Open VoIP Hardware Support

Open VoIP Hardware Support

No need to get stuck with proprietary branded devices. We have open support for some of the most commonly used manufacturers like Polycom, Yealink, Snom, and others. Already have gear? Re-purpose those devices and connect them to our platform.

Cloud SBC

Cloud SBC

Forget the idea of another router to manage, VPN to worry about, Port Forwarding Rules, or some other LAN-Based application to get your phones working remotely. That's exactly why we have made it simple with Cloud Session Border Controllers (SBC).

VoIP Integrations

VoIP Integrations

We have a variety apps and integrations ready to connect the phone system with widely used software that you are already invested in. Need something custom? We can do that too!

Bring Your Own Dial Tone Option

Bring Your Own Dial Tone Option

While we have dial tone ready to go in our offering, we also understand the complexity of existing contracts or relationships. Most of the time we can accommodate that situation and connect your current dial tone provider to our platform.

Enterprise Cloud Infrastructure Power By Rackspace

Enterprise Cloud Infrastructure Power By Rackspace

No public cloud here! We have dedicated infrastructure primarily in Rackspace Data Centers around the globe. We don't want over subscribed servers with minimal control to be able to support the best possible quality of service.

6 Plans to Choose From

FeaturesLiteViewCoreEngageEnterprisePower
Phone System Essentials
Multi-Level Auto Attendant
Phonebook
Voicemail System with Visual Voicemail
Intercom / Paging
Up to 5-Digit Extensions
Caller ID
Call Controls (Hold, Mute, Ad Hoc Conference, Call Parking, etc.)
Blind & Attended Call Transfer
Call Waiting
Call Forwarding
Dial-by-Name Directory
Call Routing by DID / Phone Number
Simultaneous Ring
Hot Desking*
Do Not Disturb
HD Voice
Time of Day Routing, Holidays, Break Times
Manual System "Night Service" Switch
Productivity
Automatic Call Recording
Ring Groups
Shared Line Appearance
Voicemail-to-Email
Voicemail Transcription
Voicemail-to-SMS Notification
Voicemail-to-Ticket w/ Recording & Transcription
Busy Lamp Field (BLF)
User Presence
Call / Contact Center
Queue Into Prompt
Announce Queue Position
Customizable Hold Music Per Call Queue
Queue email notifications
Call Recording Opt-Out / Opt-In
Recording Beep / Compliance Phrase
Callback from Queue
Agent / Supervisor
Agent Wrap -up Time
Whisper / Monitor / Barge
Microsoft & Google Collaboration
Microsoft Teams Operator Panel
Microsoft Teams Direct Routing (MS License Required)
Microsoft 365 User Sync
Microsoft 365 Contact Sync
Microsoft 365 Calendar Sync
Microsoft 365 SSO Client Sign-On
Google SSO Client Sign-On
Client Apps & Mobility
Windows App
Mac App
Android App
iOS App
Browser Based Web App
Meetings & Conferencing
Audio Conference Bridge
Web / Video Meetings
Screen Sharing
Call Reporting & Dashboards
Call Logs
Call History
Stock Call Reports
Basic Wall Board
Simultaneous Call Utilization Reports
1Stream Advanced Reporting Portal
1Stream Call Data / Control API & Data Export
Microsoft Power BI Dashboards
BrightGauge Dashboards
MSP Bots Dashboard
Data Export to OneDrive
Team / Pod Reporting
Customer & Account Management Reports
More Detailed Agent / Queue Reports
Call Path / Segment Reports
Real Time Advanced Supervisor Dashboard
Real Time Advanced Multi-Team/Queue Wallboard
More Detailed Agent / Queue Reports
Call Path / Segment Reports
Dialer Reports & Dashboard
Calling Plans (Choose Option)
Keep Your Number (Number Porting)
Unlimited Calling* (Option)
Minutes Bundled Based Calling (Option)
Local Phone Numbers (Option)
Toll Free Phone Numbers (Option)
International Numbers (Option)
Bring Your Own Carrier*
Messaging, Fax, SMS, & MMS
Internal Instant Messaging
Chat Widget for Inbound Messaging
SMS/MMS-to-Email (Option)
SMS/MMS - In-App Desktop, Web, Mobile (Option)
Fax-to-Email (Option)
HTTPS Fax (Physical Fax Machine) Option
Management & Administration
User Portal
Multi-Tenant Management Admin Portal
VoIP Device Provisioning & Management Platform
Zero Touch Phone Provisioning & Firmware Control*
Remotely Manage IP Phones (Reboot, Reprovision, Factory Reset, Remote UI)*
PBX Radar System Monitoring Dashboard
Dedicated and Expandable Voicemail and Recording Storage
Call Recording & Voicemail Management
Security
Enforced Management & Customer Portal MFA
Azure / Microsoft 365 Single Sign-On
Auto IP Backlist Utility
IP Phone UI & Phone System Admin User/Password Randomization
Change Management / Audit Log
Inbound Phone Number Blocking
Outbound International Call Country Approval List
Phones & Equipment
Desk Phones
Conference Phones
Cordless Phone
VoIP to Analog Adapter (ATA)
Paging Adapter
Headsets (Corded and Wireless)
Video / Meeting Room
Bring Your Own Device* (BYOD)
Support
Email Support
Chat Support
Phone Support
Status & Uptime Portal
Knowledge Base
White Global Implemenation & Onboarding
Professional Services Projects by Request

Unlock the Full Potential of Your Communications

Dive into the world of VoIP solutions with The IT Experience’s Cloud UC offering. Elevate your MSP services and transform how your clients connect and collaborate. Contact us now to explore the future of business communication!
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