Payment Expectations

As noted in our terms and conditions, the client shall pay The IT Experience in full within 15 calendar days from the issue date on the invoice.  Should the client fail to pay the full amount specified on any invoice 15 calendar days after the original invoice due date, a late fee equal to 3% of the total invoice shall be added to the client account.

Payment Arrangements

In certain instances, payment arrangements can be requested by the client in writing. The client is required to email the assigned account technician PRIOR to account suspension. The technician will review and respond with payment term options.

  • The IT Experience does not provide financing nor do we offer payment installment options on open invoices. All invoices must be paid in full.
  • The IT Experience reserves the right to revoke payment arrangements and immediately suspend services if the terms of the arrangement are not followed.

Payment Reminders

The IT Experience will issue payment reminders at certain intervals after the invoice due date to remind clients of unpaid invoices.

Reminder Schedule:

  • Reminder via Email 5 Days after invoice due date (5 Days Past Due)
  • Reminder via Email 15 Days after invoice due date  (15 Days Past Due)
  • Reminder via Email 31 Days after invoice due date (31 Days Past Due/Late Fee Applies)
  • Reminder via Email and Mail (USPS) 61 Days after invoice due date (61 Days Past Due / Account subject to suspension)

Payment Responsibility

It is the sole responsibilty of the client to remit payment for all invoices on or before the due date listed on the invoice.

If services are rendered or products are provided, the client assumes responsibilty for payment of said services or equipment regardless if an invoice is received. The IT Experience is not responsible for any lost or inadvertently deleted invoice emails, nor are we responsible for the failure of delivery of the invoice sent via USPS on the 61st day of the unpaid invoice.

  • The IT Experience does not provide financing nor do we offer payment installment options other than upfront project payments. All invoices must be paid in full.
  • The IT Experience reserves the right to revoke payment arrangements if the terms of the arrangement are not followed.

Late Fees

Should the client fail to pay the full amount specified on any invoice within 15 calendar days of the invoice date, a late fee equal to 3% of the total invoice will be applied to your account. To better support our clients, we provide a 15 day grace period before a late fee invoice is generated in the case of any mailing or payment processing delays.

To better display how late fees are applied, our payment schedule is listed below:

If payment is received within:

  • 0-15 Days after the Original Invoice Due Date = No Late Fee
  • 16 Days after the Original Invoice Due Date = 3% Late Fee of Invoice Balance

Once an invoice is 30 days past due (15 days after the original due date), the late fee will be generated as a separate invoice and sent the account contact on file. The generated invoice will note the original invoice number along with the balance of which the late fee is being applied.

If there are multiple unpaid invoices after 31 days, a late fee invoice will automatically be generated for each indivdual invoice.

If late fee invoices are not paid within 31 calendar days of the invoice date, an additional late of of 3% will be applied to the invoice.

Service Suspension

  • The IT Experience will issue a notice of service suspension on the 61st calendar day after of the original invoice date. This notice will provide a list of services subject to suspension. Along with this, the invoice causing account delinquency will be mailed to the business location on file.
  • On the 61st calendar day after of the original invoice date, all subscription and support services will be disabled.
  • If payment is not received 91 days after the original invoice date, all account services including third hosted solutions (Email, Website Hosting, etc.) will be deleted.

To better display how account services are suspended, our service suspension schedule is listed below:

If payment is not received within:

  • 61-90 Days after Original Invoice Due Date = Account Suspension. All subscriptions services are dislabled
  • 91 Days Days after Original Invoice Due Date = Account Deletion (Website Hosting, Email Platform, Storage and Virtualization services)

How to Avoid Late Fees or Account Suspension

Payment of all invoices on or before the due date listed on the invoice is the best way to avoid late fees or a suspension of services.

The IT Experience accepts a varitety of payment methods such as:

    • Check
    • Credit Card
    • Bank Transfer

Our payment platform allows all clients to place a credit card on file to ensure payments are received in a timely manner. In the case a client would like to place a credit card on file, please reach out to your assigned technician. Once enrolled, your credit card will be charged immediately upon the generation of the invoice.

At this time, The IT Experience does not have any additional fees to accept credit cards.